Frequently Asked Questions

Orders

How can I change my order?
Once an order has been placed, it enters our processing system and we are unable to amend it. If you decide you no longer want an item, you may return it after delivery via our returns system on abodeloom.com.

How do I cancel my order?
Orders are processed immediately after placement and cannot be cancelled through the system. If you wish to return the item after delivery, please use the returns platform on abodeloom.com.

Can I upgrade my delivery service?
Once an order is placed, changes to the delivery service cannot be made. Your order will be dispatched as quickly as possible.

Where is my order?
After an order is confirmed, you will receive a notification when it is dispatched, which will include tracking information.

I have received a damaged or faulty item. What do I do?
If a product arrives damaged or faulty, please start a return on abodeloom.com and provide details so that support can assist quickly.

Delivery

What delivery options are available?
We partner with standard courier services for delivery. Options may include home delivery or collection from a designated pickup location.

Do you offer optional delivery services?
Depending on the item and destination, additional services such as expedited delivery or specialist handling may be available. See details on abodeloom.com.

Can I collect my order in person or use Click & Collect?
At this time, in-person collection or Click & Collect services are not offered.

Do you deliver internationally?
Delivery options vary by destination. Check the Delivery section on abodeloom.com for the latest information.

Returns & Refunds

How do I return an item and who pays the return cost?
You can return any item by initiating a return on abodeloom.com. Returns must be unused and in original packaging, with the completed return form included.

What if my item is too large to return normally?
For large or heavy items originally delivered via a two-person courier, specific return arrangements will be needed. See the Returns section on abodeloom.com for guidance.

Can I return items bought from a stockist?
If you purchased through a third-party retailer, contact the stockist for their returns process. For support with faulty or damaged stockist items, visit abodeloom.com.

Are exchanges available?
Exchanges are not currently offered. If you wish to replace an item, please return it and place a new order.

What is the returns policy?
To receive a refund, items must be returned within the returns period in unused condition and with the original packaging. Full details are on abodeloom.com.

Miscellaneous

Why isn’t my discount code working?
Discount codes can only be applied under the conditions stated at checkout. If a code does not apply, check the terms on abodeloom.com for eligibility.

Where can I find more support articles?
Additional help on topics such as payments, product care, and promotions can be found in the Help section on abodeloom.com.